Shine Feedback Limited was established in 1995 out of an insight into the power of customer and employee research in relation to achieving business peak performance. Our team has grown substantially over the years, acquired a wealth of knowledge and experience as a result of working with international clients across sectors and organisation sizes. We are positioned to consistently work with the latest industry tools and techniques that uncover data and facts about our clients businesses efficiently. We specialise in researching and analysing our clients statistics to identify causes of performance anomalies in order to advise actionable initiatives to achieve operational excellence. We regularly operate under challenging and time sensitive circumstances, yet we continue to deliver quality outcomes to our clients that see them return and recommend our services. If your organisation is looking to created a competitive advantage through in depth customer and employee understandings we would welcome the opportunity to present our capabilities.
Head of People - Yo! Sushi
Having tired of the ‘big-hitter’ engagement survey companies (you know who I mean!), Shine have provided a breath of fresh air to Yo! Sushi. Not only have they challenged our thinking on what we mean by ‘engagement’, they have actively encouraged the Executive Board to deeply discuss the issues that the previous supplier was never able to do. Instead of talking at us, they facilitate debate, help us identify the key information and data that we then use to base our action plans on.