Jargon Buster Most lines of work create their own language, which is often meaningless to normal human beings. Ours is no different so here's a list of words and expressions that we've translated! (If you've come across others not included here, please drop us a line) |
360 DEGREE FEEDBACK |
Feedback from lots of people about a specific individual |
ORIENTATION |
A meeting to describe how the 360 degree process works |
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| 180 DEGREE FEEDBACK | Feedback from not quite so many people about a specific individual | PASSWORD | The unique and confidential code word used to access a questionnaire |
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| 360-LITE (TM) | Our own lo-cal/lo-carb, simple, quick 'n easy feedback questionnaire | PDA | Portable Data Appliance |
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| 2020 INSIGHT GOLD | Our feedback software, designed by those clever people at Performance Support Systems | Portable Document Format |
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| ADMINISTRATOR | The individual managing a feedback project | PEER | A colleague at the same level of seniority/responsibility as the subject |
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| ASSESSMENT | A rating, evaluation or measurement of a behaviour | QUALITATIVE FEEDBACK | Written comments that support a rating |
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| COMPETENCY | Skills, knowledge or behaviours that can be observed and measured | QUANTITATIVE FEEDBACK | Scores or ratings on a scale |
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| CONSTRUCTIVE FEEDBACK | A view or opinion about something that is expressed in a positive, helpful and well-intentioned way | RATER | The person giving feedback |
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| CUSTOMER SATISFACTION SURVEY | A way of researching what customers think of your products and services and what they might want in the future | RESPONDENT | The person giving feedback |
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| DIRECT REPORT | A colleague who reports to the subject | S.S.L | Secure Socket Link - for secure information transfer on the Internet |
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| DISK ENABLED | 360 questionnaires completed on a computer floppy disk | SELF- ASSESSMENT | How you rate yourself |
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| DEVELOPMENTAL FEEDBACK | Views on negative, ineffective or unacceptable behaviour | S**T | Useful and versatile exclamation of shock, surprise, frustration, anger and annoyance |
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| EMPLOYEE ATTITUDE SURVEY | A way of researching attitudes held by employees of the organisation towards specific issues, policies, procedures etc. Also referred to as Employee Opinion Surveys, Staff Opinion Surveys, Staff Satisfaction Surveys | STAKEHOLDER | Someone who affects or is affected by your work. Not to be confused with a vampire slayer. |
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| EXTERNAL CUSTOMER | Someone outside your organisation for whom you provide products and/or services | SUBJECT | The person receiving feedback |
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| FEEDBACK | Views, opinions and observations about behaviour, actions and words | SUBJECT REPORT | The confidential report containing all feedback for the subject |
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| FOCUS GROUP | A meeting of either employees or customers to find out what they think about specific things, and why they think that. | SURVEY | A methodology of research or data collection |
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| HYPERLINK | An element in an electronic document that links to another place/web site | 'THANKS FOR THAT' | Insincere gratitude, often expressed through gritted teeth, for a bit of caustic feedback |
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| HYPERTENSION | State induced by any contact with The Inland Revenue | 'THAT'S INTERESTING' | A well known euphemism for 'I haven't a clue what you're talking about' |
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| INTERNAL CUSTOMER | A work colleague for whom you provide products or services | UPWARD FEEDBACK | Feedback to a manager from his/her team or direct reports |
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| INTERNET | The worldwide collection of electronic networks for transferring info | URL | Universal Resource Locator (are you any the wiser?) |
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| INTRANET | An organisation's internal version of the internet | USER NAME | Typically the first and second name of a respondent |
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| MOTIVATIONAL FEEDBACK | Views on positive, effective, successful behaviour | VERBATIM | Word for word |
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| MULTI RATER FEEDBACK | See "360 Degree Feedback" above. It's the same, just in American. | WEB BROWSER | A software application that allows for the browsing/surfing of the Internet |
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| NOTIFICATION | An email message advising that feedback is being requested | WEB ENABLED | 360 questionnaires completed on the Internet |
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| OFF-LINE | A questionnaire is currently unavailable on the Internet site | 'WITH RESPECT...' | A tell-tale sign that some pretty hard hitting feedback is coming your way - containing very little respect |
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| ONE-TO-ONE DEBRIEF | Meeting to discuss feedback report between subject and (e.g.) manager | YAMAHA WAH WAH | A Japanese effects pedal for guitarists. Nothing to do with us but it rolls off the tongue nicely and is fun to say. |
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